Refund & Return Policy

At SENG LEE INDUSTRIAL SUPPLIES SDN. BHD., customer satisfaction is important to us. We aim to provide quality products and fair return procedures.

Return Eligibility

Customers may request returns under the following conditions:

• Product received is damaged or defective
• Incorrect product delivered
• Product significantly differs from description

Return Conditions

• Return requests must be submitted within 7 days from delivery date
• Products must remain unused and in original packaging
• Proof of purchase is required

Non-Returnable Items

The following items may not be eligible for return:

• Used products
• Damaged items caused by misuse
• Customized or special-order items
• Clearance or promotional products

Refund Process

Approved refunds will be processed within 7 to 14 business days using the original payment method where applicable.

Return Shipping

Customers may be responsible for return shipping costs unless the error was caused by the company.

Contact for Returns

Customers may contact our support team for return assistance:
Email: senglee_industrial@outlook.com